Courses

The Emergency Telecommunicator Course (ETC) is a 40-hour program produced by the IAED and is designed to train new employees unfamiliar with emergency communication centers, emergency telecommunication technology, interpersonal communication, legal issues, and job stress factors. During each course, participants learn through instructor-led lecture, discussion, video segments, audiotape review, hands-on practice and role-playing to increase their expertise and confidence in extreme situations.