State Authorization, Complaints, and Professional Licensure
U.S. Department of Education regulation 600.9(c) requires that if an institution is offering distance education in a state where it is not physically located, the institution must meet individual state requirements for offering distance education to students within that state.
Durham Technical Community College is currently seeking national reciprocity in order to meet state authorization requirements to offer distance education to students in all states except California.
U.S. Department of Education regulations require Durham Tech to provide students with contact information for filing complaints at various levels.
Durham Tech faculty and staff attempt, in good faith, to resolve complaints and problems as they arise. However, if a matter remains unresolved, the purpose of the Complaint procedure is to provide a process for resolving student complaints. This procedure applies to all student complaints, including but not limited to academic issues, student services or administrative concerns, or matters involving any form of discrimination or harassment. To file a complaint, submit a General Complaints form online.
If you have questions about Durham Tech’s complaint process, please contact:
Ms. Lisa Inman
Dean, Student Development and Support
Wynn Center (Building 10), room 209B
1637 E. Lawson Street, Durham, NC 27703
919-536-7200, ext. 1406
Web site address for complaints
Students also may file a complaint at the state level or with Durham Tech’s accrediting agency. Information about these complaint options is listed below. In most cases, the student is required to exhaust all complaint avenues by using the college’s internal procedure before a complaint can be filed at the state or accrediting agency level. As such, students are advised to first attempt to resolve complaints with Durham Tech using the College Complaint form.
NC Office of Post-Secondary Education Complaints
Students may file a complaint with the North Carolina Post-Secondary Education Complaints unit. First review the NC Post-Secondary Student Complaint Policy (PDF). Then print and complete the NC Post-Secondary Education Student Complaint Form (PDF) and submit the complaint to:
North Carolina Post-Secondary Education Complaints
c/o Student Complaints
University of North Carolina System Office
910 Raleigh Road, Chapel Hill, NC 27515-2688
SACSCOC Student Complaint Process
Durham Technical Community College is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC). For information on filing a complaint with this body, students should consult the SACSCOC Complaint Procedures (PDF). Complaints may be filed with the Commission only if there is evidence that appears to support significant non-compliance with a SACSCOC requirement or standard by Durham Tech. The contact information for SACSCOC is:
Southern Association of Colleges and Schools Commission on Colleges
1866 Southern Lane
Decatur, Georgia 30033-4097
Professional Licensure and Certification
Certain areas of study at Durham Tech prepare students to sit for licensure or certification examinations that are required to work in North Carolina. If you plan to work outside of North Carolina, below is information to help you determine if Durham Tech’s curriculum will meet educational requirements for licensure or certification in other states.